At Eternal Shine, we are dedicated to providing a seamless and reliable delivery experience for our customers. This Delivery Policy outlines the terms and conditions for the shipping of products purchased from our store.
1. Delivery Options and Costs
We offer the following delivery options:
- Standard Delivery:
- Delivery Time: 3–7 business days.
- Cost: Flat rate of $9.95 AUD for orders under $150 AUD. Free for orders over $150 AUD.
- Express Delivery:
- Delivery Time: 1–3 business days.
- Cost: Flat rate of $19.95 AUD.
- Local Pickup (if applicable):
- Pickup Location: Shop 9/13 Hay St, Haymarket NSW 2000, Australia.
- Cost: Free.
- Pickup times will be confirmed via email after your order is processed.
2. Order Processing Time
- Orders are typically processed within 1–2 business days, excluding weekends and public holidays.
- You will receive a confirmation email with your order details and tracking information once your order has been dispatched.
3. Delivery Areas
We currently ship to all states and territories within Australia. Unfortunately, we do not offer international shipping at this time.
4. Delivery Timeframes
While we strive to ensure timely delivery, unexpected delays may occur due to factors beyond our control (e.g., severe weather conditions or courier issues). If your delivery is delayed, please contact us at [email protected] for assistance.
5. Tracking Your Order
All orders include tracking. You will receive a tracking number via email once your order has been shipped. Use this number to monitor the status of your delivery.
6. Delivery Issues
- Undelivered Orders:
- If your order has not arrived within the estimated timeframe, please check the tracking details. If further assistance is required, contact us at +61 4 8997 2732 or email [email protected].
- Incorrect Address:
- Please ensure that your shipping details are accurate at the time of order. Eternal Shine is not responsible for delays or failed deliveries due to incorrect or incomplete addresses provided by the customer.
- Lost or Damaged Items:
- If your order is lost or arrives damaged, please notify us immediately. We will work with the courier to investigate and resolve the issue. In the case of damaged goods, photographic evidence will be required.
7. Changes to Your Order
If you need to make changes to your delivery address or shipping method after placing an order, please contact us at [email protected] as soon as possible. Changes cannot be guaranteed once the order has been processed or dispatched.
8. Returns and Refunds
For information on returns and refunds, please refer to our Refund and Returns Policy.
For further questions or concerns regarding our delivery policy, feel free to contact us:
- Email: [email protected]
- Phone: +61 4 8997 2732
Thank you for shopping with Eternal Shine! We appreciate your trust in us.