At Eternal Shine, we strive to ensure your complete satisfaction with our products. If you are unhappy with your purchase for any reason, please review the details of our Refund and Returns Policy below.
Return Policy
- Return Period: Products can be returned within 30 days of receipt.
- Product Condition: Returned products must be in new, unused condition, with original packaging and tags intact. Returns may be refused if items show signs of damage or use.
- Exceptions: Certain items, such as personal hygiene products and custom-made goods, are not eligible for return.
Return Process
- Notify Us: Begin the return process by contacting us at [email protected] with your order number and the reason for the return.
- Receive Instructions: Follow the return instructions provided by our team. Ensure the product is shipped to the specified return address:
Shop 8/2 Latrobe Terrace, Paddington QLD 4064, Australia. - Refund Processing: Once we receive and inspect the returned product, your refund will be processed within 7–10 business days. Refunds are issued to the original payment method.
Shipping Refund
Non-Refundable Shipping Costs: Shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong item or defective product).
Need Assistance?
If you have any questions about returns or refunds, feel free to contact us at:
Eternal Shine
Email: [email protected]
Address: Shop 9/13 Hay St, Haymarket NSW 2000, Australia